Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with FRTIL! We want your order to reach you quickly, safely, and in great shape. Here is everything you need to know about how we ship.

U.S. Shipping Options

Option	Delivery Time	Price
Standard	5 to 8 business days	$9.00 (free on orders of $100 or more)
Express	1 to 3 business days	$39.00

Free Standard shipping applies automatically at checkout on U.S. orders totaling $100 or more. Need it sooner? You can always upgrade to Express for $39.

Shipping to Canada

We're happy to ship to Canada! Rates and delivery times are calculated at checkout based on your address and the size of your order, so you will always see the exact cost before you pay. Free shipping is not available on Canadian orders.

Processing Time

• In-stock orders typically ship within 1 to 2 business days. Orders placed on weekends or holidays go out the next business day.
• Delivery times begin once your order has shipped, not when it is placed.
• During busy periods, processing may take a little longer. Thank you for your patience! If something is unavailable, we will mark it "Out of Stock" on our site.

Tracking Your Order

As soon as your package is on its way, we will email you a tracking number so you can follow it all the way to your door.

Delivery Estimates

Delivery times are provided by the carrier and are estimates, not guarantees. Weather, holidays, and carrier delays can occasionally affect arrival.

Please Double-Check Your Address

Before you complete your order, please make sure your shipping address is accurate and complete. We cannot be responsible for packages sent to an incorrect or incomplete address entered at checkout. A street address works best, as some carriers cannot deliver to P.O. Boxes.

Delivery Problems

If your tracking says "delivered" but your package has not arrived, or anything else goes wrong, please reach out right away at support@frtil.co. We will work with the carrier to make it right.

Duties, Taxes, and International Orders

• All prices are in U.S. dollars. Your bank or card provider may add currency conversion fees.
• Customers are responsible for any customs duties, import taxes, or VAT charged by their country.
• We are not responsible for delays caused by customs processing.
• Please make sure your products are allowed in your country. We currently ship to the United States and Canada only.

Shipping Fees

Shipping fees are non-refundable.

Questions?

We are always happy to help. Email us at support@frtil.co and our team will get back to you.