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Beef Liver
Beef Liver (B9)
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Vitamin C

Refund policy

Refund & Return Policy

Last updated: September 20, 2026

At FRTIL, we want you to love what you ordered. If you are not 100% satisfied, we will make it right. You have 30 days from the date your order is delivered to reach out, and every customer is eligible for one refund.

How to Start a Return

  1. Email us at support@frtil.co with your order number and a quick note about what went wrong.
  2. Our team will reply within 1 to 2 business days and help you through the process.
  3. If we ask you to send the product back, we will give you the return address and instructions.

Opened Products

Already opened your product? No problem. We will refund you, and there is no need to send the bottle back. Just keep it or recycle it.

Unopened Products

If your product is unopened, we may ask you to return it. Return shipping for these returns is at the customer's cost. We recommend using a tracked shipping method, since we cannot be responsible for returns that are lost in transit.

If your order arrived damaged or defective, or we sent the wrong item, let us know and we will cover the cost. Photos of the issue help us take care of you quickly.

Refunds

  • Refunds are processed within 7 business days of receiving your returned package. For opened products where no return is needed, we process your refund within 7 business days of approving your request.
  • Your refund goes back to your original payment method. Your bank may take a few extra days to show it.
  • Even if your order qualified for free shipping, we do not deduct the shipping cost from your refund.
  • If you paid for shipping at checkout, the original shipping charges are non-refundable.
  • Refunds are limited to one per customer.

Exchanges

We do not offer direct exchanges. If you would like a different product, simply place a new order.

Agreement to Terms

Placing an order through our store means you agree to this Refund & Return Policy, as well as our Terms of Service and Shipping Policy. International customers also agree to follow the shipping terms and guidelines in our Shipping Policy.

Questions?

We are always happy to help. Email us at support@frtil.co.