Privacy Policy

Last updated: September 2, 2025

FRTIL operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FRTIL is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
  
  

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  
  

• Account information including your username, password, security questions, preferences and settings.
  
  

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  
  

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  
  

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  
  

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  
  

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  
  

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  
  

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  
  

• From our partners or other third parties.
  
  

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To process orders, payments, returns, and exchanges, manage your account, arrange shipping, remember preferences, and recommend products.
  
  

• Marketing and Advertising. To send promotional communications and show you personalized advertising.
  
  

• Security and Fraud Prevention. To protect our Services, detect and prevent fraudulent activity, and provide a secure shopping experience.
  
  

• Communicating with You. To provide customer support and keep you updated about your orders.
  
  

• Legal Reasons. To comply with legal obligations, respond to valid legal requests, and enforce our terms.
  
  

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

• With Shopify, vendors, and third parties who perform services on our behalf (e.g., IT, payments, shipping, cloud storage).
  
  

• With business and marketing partners to provide advertising, subject to your opt-out rights.
  
  

• With our affiliates or corporate group.
  
  

• In connection with business transactions (mergers, acquisitions, bankruptcy).
  
  

• To comply with legal obligations, law enforcement, or regulatory authorities.
  
  

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Services. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and deliver a more personalized shopping experience.

We use the following types of cookies:

• Essential cookies – required for basic site functionality like shopping cart and checkout.
  
  

• Analytics cookies – help us analyze site traffic and improve performance.
  
  

• Advertising cookies – used to deliver personalized ads and measure effectiveness.
  
  

You can manage your cookie preferences via the cookie banner on our site, by adjusting browser settings, or by opting out of personalized ads through the links provided in this Privacy Policy.

Third Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before sharing your personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

We do not knowingly sell or share (as defined by applicable law) the personal information of consumers under 16 years of age.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." We retain personal information only as long as needed to provide Services, comply with law, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to:

• Access the personal information we hold about you.
  
  

• Request deletion of your information.
  
  

• Correct inaccurate information.
  
  

• Receive a copy of your information (portability).
  
  

• Opt out of sale or sharing of your information for targeted advertising.
  
  

You may exercise your right to opt out by clicking the “Your Privacy Choices” link in our footer or by using a browser with Global Privacy Control (GPC) enabled, which we honor where required.

You may also manage marketing communications by clicking “unsubscribe” in emails we send.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. For transfers from the European Economic Area (EEA) or the UK, we rely on Standard Contractual Clauses or other recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will update the "Last updated" date and post the revised version here.

Contact

For questions about our privacy practices or to exercise your rights, contact us at:

FRTIL
42 Pony Ln
Rolling Hills Estates, CA 90274
United States

Email: support@frtil.co
Phone:424-468-7863