Frequently Asked Questions
Billing Questions
What payment methods are accepted?
We accepts payments through major credit cards such as Visa, Mastercard, American Express, and Discover, as well as through Apple Pay, Google Pay, and Shopify Payments.
Is my payment information secure?
Rest assured, your payment information is highly secure when shopping with us on our store. We prioritize the security of your personal and financial data, employing industry-standard encryption technology (SSL) for secure information transmission. Our strict adherence to PCI DSS (Payment Card Industry Data Security Standard) compliance ensures that your payment details are handled confidentially. In partnership with trusted payment gateways we ensure advanced security measures to safeguard your transactions. Your payment information is always encrypted, securely processed, and never stored on our servers. For any further questions or concerns regarding payment security, please feel free to reach out to our customer support team for assistance.
What should I do if there's an error in my billing information or if I'm charged incorrectly?
Kindly reach out to our support team at support@frtil.co within 24 hours of your purchase.
Shipping questions
What are your shipping options and delivery times?
Kindly proceed to checkout once you've added item(s) to your cart and select the shipping option that aligns best with your requirements. We primarily utilize USPS for shipping, offering the most competitive rates for our customers.
Do you offer international shipping?
We currently ship within the United States and Canada and are exploring expanding our shipping coverage to include international destinations.
Can I track my order?
After completing the checkout process, you'll receive an email confirming your order. Within three business days of placing your order, you'll receive an additional email containing shipping and tracking details.
What should I do if my package is lost or damaged during shipping?
If your package is lost or damaged during transit, please reach out to our support team immediately at support@frtil.co. We will arrange for a replacement of your purchase to be shipped out as soon as possible.
Can I change my shipping address after placing an order?
While we cannot guarantee a change in the shipping address after an order has been placed, we highly recommend reaching out to our support team promptly at support@frtil.co. If your order has not yet been shipped, we are happy to assist with updating the shipping address.
Do you offer free shipping?
Yes, we offer free shipping on orders of $100 USD or more.
Returns questions
What is your return policy?
Please review our refund and return policy here. Your satisfaction is one of our highest priority.